The IT Help Desk primary purpose is to support company employees when they have problems with their information technology products. The employee will operate the ticketing system or otherwise similar system that notifies the IT department of problems with employee information system. Employee will then respond to the request for service, endeavor to resolve any issues to escalate the issue to the appropriate employee of whom the issue is their area of expertise.
Bachelor’s degree (B.A. or B.S.)
Less than 1 year related experience required
Basic knowledge of fundamental concepts and practices with the ability to apply this
Knowledge in common business situations