Three years ago this week, MyLife.com expanded their customer service team and opened a brand new call center to better meet the needs of their growing customer base.
Since implementing the call-center, MyLife has earned Six Sigma certification, been highlighted in a case study by the American Teleservices Association, been named the top workplace in Orange county for three years in a row and handles more than 700,000 contacts every year!
“Delivering a great customer experience is vital to everything we do at MyLife. I am so proud of our entire Customer Care organization, from those who communicate with our customers on the phones or over email, to the executive team that leads them to success every day,” said Jeffrey Tinsley, CEO and founder of MyLife.com. “Not only do we provide valuable solutions to consumers to help them curate their digital lives, but we also give them the support and education they need to be successful with those tools. It’s an honor to recognize the relentless work of the people who make it all possible.”
This focus on providing excellent customer care has helped contribute to MyLife.com gaining more than 60 million members to their website.
Ocean Media provides media planning and media buying for MyLife.com, helping them become a leading social media hub and people search engine. Learn more about MyLife in the following commercial from our media buying campaign: