Overstock Ranked #4 in Customer Service

Continuing the company’s six year streak of being ranked in the top-4, Overstock.com has once again been named number four by the NRF Foundation for customer service.

Overstock has become a mainstay on the annual NRF Foundation/American Express Consumer Choice Awards, and was also ranked number four last year. The survey polls around 10,000 consumers a year to get an overall opinion on customer service and then normalizes the data to get the final standings.

"In a multitude of ways, Overstock.com has become synonymous with top-notch customer service, so it's no surprise they've made the list once again this year," said NRF Foundation Executive Director 
Kathy Mance. "In such a competitive world, it's easy to get lost in the clutter, but Overstock.com continues to shine through. Congratulations to them and we look forward to seeing many years of their continued success."

Ocean Media has provided media buying and media planning services to Overstock for nine years. Learn more about Overstock.com in our media buying case study and in commercials from our media buying campaign.

Source: Overstock